Information about order cancellation, returns, replacements and refunds.
You may request cancellation of an order by contacting us as soon as possible after placing it. A cancellation request can only be accepted if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible. If the shipment has already entered the delivery process, any return or refund will be handled according to the applicable return and refund conditions below.
Because Coffee Candy is a food product, returns are generally not accepted for change of mind, taste preference or other reasons unrelated to a product issue.
If you receive a damaged, defective or incorrect product, contact us at hello@coffeecandy.in with your order details and clear photographs of the package and product as soon as reasonably possible.
After reviewing the issue, we may provide a replacement or another appropriate resolution where the product is confirmed to be damaged, defective or incorrectly supplied, subject to availability and applicable law.
Where a refund is approved, the refund will be initiated through the applicable payment method or payment service used for the order. The time taken for the amount to appear in your account can depend on the payment provider or bank.
A refund is not automatically available for an order that has been delivered correctly and is in acceptable condition. Each request will be reviewed based on the nature of the issue, order information and supporting evidence.
Email hello@coffeecandy.in with your order details, a description of the issue and photographs where relevant. Please do not discard the product or packaging until the issue has been reviewed.