Information about order processing, shipping and delivery.
Orders are processed after successful payment confirmation and after the delivery details provided at checkout have been received. Processing may take additional time during weekends, public holidays or periods of high order volume.
Please make sure that your name, mobile number, house or flat details, locality, city, state and PIN code are correct before placing your order. Coffee Candy is not responsible for delays caused by an incomplete or incorrect address provided by the customer.
Delivery timelines can vary depending on the destination and courier service. The estimated delivery timeline, where available, may be communicated during checkout or through order updates. Courier delays caused by weather, holidays, operational issues or other circumstances outside our reasonable control may occur.
Any applicable shipping or delivery charges will be displayed before you complete your order.
Where tracking information is available, it may be shared through the contact details provided with the order. Please keep your mobile number available for delivery-related communication.
If a courier is unable to deliver because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt delivery again or return the shipment according to its process.
If your package arrives damaged or you receive an incorrect product, please contact us at hello@coffeecandy.in as soon as reasonably possible and include your order details and clear photographs of the package and product.